99 bt's Privacy Policy
— Your Data, Our Responsibility

99 bt (https://99bt.ws) is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy explains how we collect, store, and use your information when you visit our website, register an account, or use any of our services.

This policy applies to all website visitors, registered members, and mobile app users. 99 bt's privacy policy has been developed in compliance with international GDPR standards and Bangladesh's Information and Communication Technology Act.

99 bt only collects data that is necessary to provide our services, maintain security, and meet legal obligations. Collecting excessive or unnecessary information is against our policy.

We collect your information through several methods — directly from you, automatically, and occasionally through third parties.

• Directly from You: Through registration forms, KYC verification forms, payment details, and support tickets.
• Automatic Collection: Technical data is collected through cookies, log files, and analytics tools.
• Payment Partners: Transaction confirmation details from bKash, Nagad, or Rocket are accessible.
• Identity Verification Services: During the KYC process, an approved verification service may be used to validate your National ID or passport.

Your data is used only for specific, legitimate purposes. 99 bt does not use your personal information for third-party advertising or any other commercial purpose.

• Account Management: Registration, login, password reset, and account verification.
• Financial Transactions: Processing deposits, handling withdrawals, and issuing bonuses.
• Customer Service: Troubleshooting, complaint resolution, and customer support.
• Security: Fraud detection, prevention of unauthorized access, and anti-money laundering measures.
• Responsible Gaming: Identifying unusual gaming patterns and offering assistance.
• Service Improvement: Analyzing usage patterns to improve the user experience.
• Legal Obligations: Meeting regulatory requirements and resolving disputes.
• Contact: Important updates, promotional offers (subject to consent), and transaction confirmations.

99 bt never sells your personal data. However, it may be shared with specific parties in the following limited circumstances:

• Payment Processors: Only the information required to process transactions is shared with bKash, Nagad, and Rocket.
• KYC Service Providers: With authorized third-party agencies for identity verification.
• Technology Infrastructure: With cloud server and cybersecurity service providers — all bound by our data privacy agreements.
• Legal Authorities: We may be required to disclose data in response to a court order or government investigation.
• Business Transfer: In the event of a company merger or acquisition, your data may be transferred to the new owner — you will be notified in advance.

99 bt uses cookies and similar technologies on its website to improve your experience and keep the site running smoothly. Cookies are small text files stored in your browser.

• Essential Cookies: Maintaining login sessions, security tokens, and saved language preferences — the site cannot function properly without these.
• Performance Cookies: Page load times, error detection, and server performance monitoring.
• Functional Cookies: Saving your preferred games, theme settings, and personalized experience.
• Analytics Cookies: To understand which parts of the site are used most — all data is fully anonymized.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of some features.

99 bt uses industry-leading technology and practices to protect your data. Our security framework operates across multiple layers to keep your information safe at all times.

• 256-bit SSL/TLS Encryption: All data transmitted to and from the site is encrypted — no third party can intercept it.
• Data Masking: Payment numbers and sensitive data are partially masked within the system.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall & DDoS Protection: Our servers are protected against cyberattacks.
• Regular Audits: Third-party cybersecurity experts regularly audit our systems.
• Staff Training: All staff receive regular training on data security and are bound by confidentiality agreements.

We do not retain your data longer than necessary. Different retention periods apply depending on the type of information:

• Account Information: For the duration of your active account and up to 5 years after closure (as required by law).
• Financial Records: Minimum 7 years from the transaction date (tax and regulatory requirements).
• KYC Documents: Up to 5 years after verification.
• Support Conversations: Up to 3 years after the last interaction.
• Website Logs: Up to 12 months, then automatically deleted.

Once the defined retention period expires, your data is securely deleted or anonymized.

As a 99 bt user, you have full control over your own data. You can exercise the following rights at any time:

• Right to Know: You may request to know what personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information we hold.
• Right to Deletion: You may request the deletion of specific data (unless retention is required by law).
• Right to Restrict Processing: You can ask us to stop using your data for specific purposes.
• Right to Portability: You can export your data in a standard format (CSV/JSON).
• Right to Object: You can object to marketing communications or profiling at any time.
• Right to Withdraw Consent: You may withdraw any consent at any time.

99 bt is strictly for users aged 18 and above. We do not knowingly collect data from minors.

• Age is verified at registration. Users under 18 cannot create an account.
• If a minor has accidentally created an account, it will be deleted along with all associated data as soon as we become aware.
• If a parent or guardian suspects their child has registered an account, please contact us immediately at support@99bt.ws.

99 bt may update this Privacy Policy from time to time. You will be notified in advance of any significant changes.

• The date of any changes will always be noted at the top of the page.
• For significant changes, notifications will be sent via email or directly on the platform.
• Continued use of the site after any changes will be considered acceptance of the updated policy.

For any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us:

• Email: support@99bt.ws
• Live Chat: Available 24/7 from any page on the site.
• Help Center: 99bt.ws/help-center

We typically respond to privacy-related requests within 1 business day. Complex cases may take up to 30 business days.